SYIL CNC Machine Questions and Answers

SYIL machine tools are designed, manufactured and tested in our factories in China. Quality Assurance (QA) procedures for each machine are developed and controlled by our in-house engineering team. ​A SYIL employee audits the quality of every device at the factory before approving its shipment. Upon request, such audit can also be performed by an external auditor like, e.g., SGS. Components and accessories are either made by us or sourced from around the globe, including Germany, Japan, and Switzerland.

You can expect every CNC machine to meet the highest international quality standards for CNC devices. Naturally, each machine meets specifications recorded in our inspection report. The castings are high quality. Be trusted that SYIL's castings come with consistent wall and web thickness. We use modern CNC surface grinders to perform the way grinding. Final fitting is completed by craftsmen using hand scraping techniques. Ballscrews are hand fitted and inspected. Electric motors are built to the highest standards at modern factories. All our new SYIL machines are painted with a resin paint which adheres firmly to metal surfaces and is resistant to oil and cutting fluids.

At SYIL we offer remote support as well as local support. We have a network of dealers with global reach. Our China-based technical support team is available via phone or email. They can provide guidance on installation, troubleshooting and when applicable component replacement. Kindly note that we aim to deliver durable and simple machines, with few problems and easy repairs. Nevertheless, in case there is a severe repair needed which you cannot do yourselves, we will help you find a local SYIL dealer. Our dealers can be contracted to provide service on your site.

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No, when requesting a quote, it is non-binding. The price listed on our offer is valid for 30 days, and at any time you can decide to proceed with the purchasing process or decide you are not going to buy the machine.

All machines are shipped via freight. In most cases, we arrange shipment for our customers, as we have the expertise, the network and affordable shipping rates to any location worldwide.

Our machines are ready for shipment within five working days upon fulfillment of agreed payment terms. Freight times vary based on the location of delivery. Kindly ask us for a more accurate lead time when you request a quote.

We stock all replacement parts in our warehouse in China and can provide fast air freight delivery if needed. In case you are looking for spare parts, the best is to contact our Technical Support team. It is our job to find a solution for you.